ChaseMe

Contact Support

Our support team is here to help you. Choose the best way to reach us based on your needs.

Support Channels

General Support

For account issues, technical problems, and general inquiries.

support@chaseme.app

Response time: 24-48 hours

Billing & Payments

For payment issues, wallet problems, and transaction inquiries.

billing@chaseme.app

Response time: 24-48 hours

Safety & Trust

For reporting safety concerns, illegal content, or exploitation.

safety@chaseme.app

Response time: 4-12 hours (priority)

Copyright & DMCA

For copyright infringement claims and DMCA takedown requests.

dmca@chaseme.app

Response time: 24 hours

Privacy Requests

For data access, deletion requests, and privacy concerns.

privacy@chaseme.app

Response time: 24-48 hours

Creator Support

Dedicated support for verified creators on the platform.

creators@chaseme.app

Response time: 24 hours

Before You Contact Us

To help us resolve your issue faster, please check our Help Center first. Many common questions are already answered there.

What to Include in Your Message

To help us assist you quickly, please include:

  • Your ChaseMe username
  • Email address associated with your account
  • Clear description of the issue
  • When the issue occurred (date and time)
  • Screenshots if applicable
  • Any error messages you received

Support Hours

Our support team is available 7 days a week. Response times may vary during weekends and holidays.

  • Safety Issues: Monitored 24/7
  • General Support: 9 AM - 9 PM EST, Monday - Friday
  • Weekend Support: Limited availability

Escalation

If you're not satisfied with the response you receive, you can escalate your issue:

  1. Reply to the support email with "ESCALATE" in the subject
  2. A senior team member will review within 24 hours
  3. For executive review, email appeals@chaseme.app

Business Inquiries

For non-support related business matters:

Last updated: January 2026