Complaints Policy

ChaseMe is committed to addressing user concerns promptly and fairly. This policy outlines how to file a complaint and our resolution process.

Effective Date: January 1, 2026

1. Types of Complaints

This policy covers complaints related to:

• Content violations and policy breaches
• Account issues and access problems
• Payment and billing disputes
• Creator conduct and user behavior
• Privacy and security concerns
• Technical issues and platform functionality
• Discrimination or unfair treatment
• Any other platform-related concerns

2. How to File a Complaint

2.1 Content Reports

To report content that violates our policies, use the "Report" button available on all content and profiles. This is the fastest way to flag policy violations.

2.2 General Complaints

For other complaints, contact us through:

2.3 Information to Include

Please provide the following information in your complaint:

• Your username and email address
• Date and time of the incident (if applicable)
• Detailed description of the issue
• Usernames of other parties involved (if applicable)
• Screenshots or evidence (if available)
• Desired resolution

3. Complaint Categories and Contacts

4. Our Complaint Handling Process

4.1 Acknowledgment

We will acknowledge receipt of your complaint within the timeframes listed above. You will receive a confirmation email with a reference number.

4.2 Investigation

Our team will:

• Review all information provided
• Investigate the circumstances
• Consult with relevant teams as needed
• Gather additional information if required

4.3 Resolution

We aim to resolve most complaints within 10 business days. Complex cases may take longer, and we will keep you informed of progress.

4.4 Response

You will receive a written response explaining:

• Our findings
• Actions taken (if any)
• Reasons for our decision
• Any remedies provided
• How to appeal if you disagree

5. Escalation and Appeals

5.1 First-Level Appeal

If you are not satisfied with our initial response, you may request a review by a senior team member. Email appeals@chaseme.app with your reference number and reasons for the appeal.

5.2 Executive Review

If the first-level appeal does not resolve your concern, you may request an executive review. This is our final internal review stage.

5.3 External Resolution

For unresolved disputes, you may pursue external resolution options including:

• Online dispute resolution platforms
• Consumer protection agencies in your jurisdiction
• Arbitration as specified in our Terms of Service

6. Confidentiality

All complaints are handled confidentially. We will only share information as necessary to investigate and resolve the complaint, or as required by law.

7. Non-Retaliation

We prohibit retaliation against anyone who files a complaint in good faith. If you experience retaliation, report it immediately to safety@chaseme.app.

8. False or Abusive Complaints

Filing false, frivolous, or abusive complaints may result in:

• Dismissal of the complaint
• Warning or account restrictions
• Account termination in severe cases

9. Record Keeping

We maintain records of all complaints and resolutions for a minimum of three years to:

• Track patterns and improve our services
• Ensure consistent handling
• Comply with legal requirements

10. Continuous Improvement

We regularly review complaint data to identify trends and improve our platform. Your feedback helps us make ChaseMe better for everyone.

11. Contact

For questions about this policy:

• Email: complaints@chaseme.app

Last updated: January 2026